[animalwithin]

I just received an email from Prometric stating that my scheduled exam has been cancelled and to not show up to the testing center. Thing is, my exam is on the 27th of April and the email states they’re still planning on reopening on the 16th of April…

Anyone else receive an email like this?

[Road2CPA]

@Crystal within a day or two you should be able to rebook online. I'd guess by Tuesday you should be able to rebook online instead of calling, and save yourself a long hold time. I had a cancellation back in April when all of the COVID concerns started, and within a day or so I was able to rebook online. You'll have to book as if you are booking it for the first time. The system won't recognize your original confirmation number. I say that because I thought I could just “reschedule” using the same confirmation number.

[jeff]

Any luck?

[CoHa]

I had the same problem. I was scheduled to take AUD on 6/8/2020. Prometric confirmed my appointment by email on 6/5 and by phone on 6/6. Yesterday, when I arrived at the test center, I was told that the center was short staffed and my appointment would be cancelled.

Immediately after I left, I called 1-800-936-2433 to reschedule. After a 60+min wait, I was told by the rep that they don't service the CPA exam. 🙂 The number then rep gave me was an SAT/GRE number closed due to Covid. 🙂

After 2-3 hours I got a call from the test center confirming the cancellation. In the evening I got the cancellation email from Prometric saying “Please do not go to the test center”. 🙂

Today, early in the morning, I got the same cancellation email from Prometric telling me “Please do not go to the test center”!

I have been trying to reschedule my exam all day today, to no avail. I am getting an error saying that my Exam ID number is invalid. I called my test center to see if they put me as a No Show in the system and to get a valid phone number for the Call Center. All I could get was a phone number for a Call Center, which I called. It was closed due to Covid. 🙂

I also contacted Prometric via Contact Us on the website, but I am not hoping to get anything soon.

Not sure what to do next.

[Author]

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