NTS Delayed

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  • #156784 Reply
    Jillb35
    Participant

    The following is an email I wrote to my state Coordinator:

    I am emailing you to plead for any help you can give me. I ordered and paid for an NTS over two weeks ago. I am looking to take REG next Friday. When I did not receive my NTS after a week I called 1-800-CPA-EXAM and was told that there had been a server error. They said they would send it out and I would have it by last Friday. When I didn’t get it I called again. They told me that it was never resent but they would send it out and I would have it by Tuesday. When I didn’t get it Tuesday I called and was again told that it was never requested to be resent but they would do it and I would have it by Thursday.

    On a hunch I called back today. I was once again told that it was never resent or requested to be resent and they would request it today for me to get by Friday. You can see how I am not confident that this will be the case. I wanted to take this exam next Friday (16th) but if I am not going to get my NTS soon, I will not be able to sign up.

    When hanging up today they told me if I don’t get it by Friday, then call back and we will shoot for next Tuesday. That will mark three weeks of waiting for the NTS after the date my credit card was charged. This does not seem like a realistic timeline when you get your grade right before a new window starts and you can’t even get your NTS until over two weeks into a window.

    Jillian

    So I have now called like five times and emailed two people. Any advice on what else I can do?

Viewing 5 replies - 1 through 5 (of 5 total)
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  • #207080 Reply
    Anonymous
    Inactive

    Is this your 1st NTS? It took WI over 8 weeks to get me my first one!

    #207081 Reply
    Jillb35
    Participant

    No this is my third NTS and I'm in MA where it is only suppossed to be five business days.

    #207082 Reply
    Anonymous
    Inactive

    I have never had a NTS take more than 5 business days. On my first one I emailed my coordinator after I faxed in my application and payment and he had it processed in 1 day and emailed to me by day 3. I always select to have it delivered via email. Keep calling everyday and ask for a department supervisor or equivalent to help you but most importantly keep your focus on the material and study hard as if you are going to take the test on the 16th. Good luck!!!

    #207083 Reply
    Jillb35
    Participant

    I called today for a update on whether it was processed to be emailed out to me yesterday or not. They told me once again it had not been sent out. Nobody will connect me to any kind of supervisor and they keep transferring me to the State coordinator, who i have left voicemails and emails for and she has not called me back. This is getting ridiculous!!! I failed reg the last time by one point and now I am going through hell to try and retake it!

    #207084 Reply
    Jillb35
    Participant

    I have finally recieved it and now I have actually gotten 6 copies of it. Funny how that works.

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