[krstnam]

My original exam day would have been in 5 days, but I rescheduled and I’m doing my FAR retake in 12 days. I feel so unprepared. I don’t want to bump up the exam again because then I’ll have to take it in the 2nd window and won’t get my score until August.

Two weeks ago, I couldn’t get into my Becker desktop software. I uninstalled and when I reinstalled it gave me the 2017 version – WITH NO STATS! I was frustrated so I e-mailed Becker (48 hour response, MY ASS. It took a full week for them to get back to me) I couldn’t be stagnant with no MCQs or software coming up to the final three weeks before my exam So I decided to open up my NINJA software. Since a majority of my studying is done without internet, I was only using NINJA for the notes and audios but I decided to switch to Ninja MCQs. It took me a while to get used to Ninja and after a week, I was finally getting used to the online module then I got the notice that my NINJA software expired. BLAH!!! Luckily becker got back to me and I know how to get back into my old software but now I have no caliber to measure how I’m doing and messed up stats. Basically according to NINJA I’m doing pretty bad which I already knew but shoot.

My life is like a bag of chips that have been crushed or a bag of cotton candy that has been squished 🙁

I gotta suck it up and move along but still…

[Stilgoin]

Becker’s customer service is crap. I have never gotten an easy resolution to my questions with them, and it was always a run around just trying to get an answer. Their software was glitchy the whole time I used it- it would not update my stats the way it should, and I would go back and stats would be missing. For the price, they could use much improvement in the customer service department.

B | 62, 78
A | 73, 67, 79
R | 82
F | 59, 59, Waiting

Ethics | 93

"Success is not final, failure is not fatal: it is the courage to continue that counts."
~Winston Churchill

“In a world full of critics, be an encourager."

[rb2017]

fyi Becker has a live chat – after not hearing from them via email I tried that out and I got my questions answered within minutes. Just something to consider if you need it in the future – good luck!

[krstnam]

I had one other question for them and never received a response.

This time, after waiting 6 days, I e-mailed again saying they didn't respond. They responded to the second e-mail over 24 hours later. It's an expensive study course to be getting the run around.

[krstnam]

Thank you for the tip Toni. I'll try that next time. 🙂

The whole thing gets frustrating. By the time I uninstalled my software, reinsatlled, wasted time trying to troubleshoot on my own, I wasted over an hour of my study time. I think that's probably what is the most frustrating…Knowing I need to be studying but instead messing with software.

[ng3926a]

Also… You could have called Becker. They pretty much answer in minutes and I've never had a bad experience. I've noticed that a lot of people here don't like to make phone calls… Do you guys not talk on the phone to clients or others at work?

[Author]

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