[Erica H]

Hi there,

I am trying to re-register with NASBA. I filled out the forms, picked my sections, entered my card, etc.

When I hit “Confirm” it went to a little scroll bar that says “Processing” and keeps running, and running, and running…. It’s been doing it for about 10 minutes now!

I checked my account, and the credit card payment to NASBA is on there. Any thoughts? Is their system just incredibly slow? Is it waiting for a person to confirm something on the other end??

Has anyone else had this happen? If so, what did you do?

AUD - 92
FAR - 73, 82
REG - 72, 82
BEC - 84 DONE!!!!!! 🙂

[Erica H]

Lovely. It must have timed out…. it went back to the “please confirm credit card information.”

I called NASBA and their response was, “If it charged your card, it should process your registration.”

Yet I didn't get any kind of confirmation email, no confirmation screen, and those two sections aren't greyed out from my registration screen. ARGH.

If I miss my chosen testing time (early July) because of their stupid computer system, I'm going to FREAK OUT!!!!!!!!

AUD - 92
FAR - 73, 82
REG - 72, 82
BEC - 84 DONE!!!!!! 🙂

[Erica H]

Also interesting… I seem to remember something like this happening last time I registered. I registered via telephone the previous time, and they charged my card twice.

WTF?!

AUD - 92
FAR - 73, 82
REG - 72, 82
BEC - 84 DONE!!!!!! 🙂

[Anonymous]

Are you trying to make a payment with your payment coupon?
That happened to me the first time, so I called in my payment. The guy who took my credit card info said it freezes up frequently and recommended just calling in payments from then on.

[Erica H]

I was just paying with my credit card on the online re-registration system.

I will definitely call it in next time. It takes LESS time on the phone and you don't have to worry about junk like this.

Additionally they were uber-unhelpful when I called them about it. They gave me a “if it charged your card, I'm sure it's just fine” line. Not comforting at all.

Spectrum.

AUD - 92
FAR - 73, 82
REG - 72, 82
BEC - 84 DONE!!!!!! 🙂

[Author]

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