[lindjlny]

Rework cost should be regarded as a cost of quality in a manufacturing company’s quality control program when they are:

i. caused by the customer

ii. caused by internal failure

Correct Answer: caused by internal failure

Shouldn’t the answer be neither. Aren’t both choices cost of failure?

[The Dingo]

@lindjlny — Maybe this will help:

Which rework costs are a “cost of quality”

Okay, you get the “internal failure” part, somebody screwed up / damage on the production line or the process didn't yield a product that met production standards (the corn flakes aren't the right size)

So, what's #1 really asking? It's asking if rework (costs) “caused by the customer” is a cost of quality. The answer is no, it's not a quality issue if the customer caused re-work, if's the customer asking you to go back and paint the widget blue, or cut the corn flakes in 1/2 because they want them smaller…basically, preference from the customer that added re-work cost. (and it's not a cost of quality, b/c you're going to bill them for it)

Does that help?

[lindjlny]

thanks a lot

[Author]

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