Sorry for missing this one! @apbandj I think we got squared away on the main 2012 Online Test Bank thread …
https://www.another71.com/cpa-exam-forum/topic/wileys-new-2012-version
I check that one most and try to check the first two Forum pages sometime during the day (monday-friday).
Yes I'm a dude. Just to make this more personable here's who you're interacting with:
Peter (me) – CPA Digital Product Marketing (Online Test Bank + Apps). I'm the one posting on Another71.com and work with Jeff to make sure he can sell the Online Test Bank and troubleshoot any issues. My background is digital marketing. I also manage the CPA Twitter, Facebook and G+ accounts (though posting is a team effort).
The team beyond that is:
Roja — Online Test Bank Product Manager … she's busy prioritizing your feedback on how you see correct/incorrect answers and working on future updates.
David Pugh — Publisher of CPA Review plus all global Pub and Corp Accounting (non-college), IFRS, Fraud, IT/Big Data and CIO books, The Lasser Tax Guides franchise, new PasstheTaxExam.com brand for Tax Preparer RTRP exam prep … he's a busy guy .. check out this fab picture/bio of him here (it doesn't do him justice)… https://www.jklasser.com/about-us/
Lynne — Is the CPA Project Manager who keeps us all doing our best to help you all. She scopes out changes to our technology platform (Online Test Bank), works with Customer Service to trouble shoot log in issues, makes sure the CDs are printed and delivered to our warehouse and on to Amazon.com, Yaeger, Roger and others.
Linda — Heads up the Customer Service group in Indianapolis … she is great but yes the reps do cover global product for all divisions including Wiley Online Library, WileyPlus, Frommers, For Dummies etc. You get the idea. A rep may not know what the CPA Exam is. They are process based with a “Knowledge Base” system that tracks each call, chat, email and escalates issues up the food chain ultimately to the team listed above. So when I see a post, this is in fact the most direct route … but we are not as available as the Customer Service team. So for getting someone right away they're a better bet.
There are many others from production folks to systems people to make sure the text of our ebooks is sucked up each night to ebook platforms across the globe, the apps team, coders who are not let out of the closet until something is fixed. We do our best. We are not perfect. We don't want to frustrate you even though we know we sometimes do.
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