[lavendersky]

Hi everyone! I’ve requested Becker to send me my BEC book but it’s been 2 weeks. I still haven’t receive any confirmation/tracking# through email. Usually it only takes them 2-3 days and I would received a confirmation email. I also called customer service 2 times and none of them were helpful. All they did was to tell me to wait and the 2nd time I call they don’t know why it’s not sent. I really need the BEC book to study and I have a tight schedule. I’m annoyed of how much time they made me wait for a textbook. How many more weeks do I need to wait till I get my book?

Does anyone also experience the same problem? Is it b/c they are out of stock? Or they are in their busy month? I’m gonna have to call them again tmrw. But I was just wondering if anyone in the forum has the same problem of not receiving their books.

FAR- PASSED
AUD- PASSED
REG- PASSED
BEC-

You got to do what you have to do!

[MydnightDarkfyre]

Don't you also have access to the online stuff? The entire book can be accessed through your online account in digital format. Mind you, you can't highlight the crap out of it with a yellow marker, but it's already got the highlights and the notes done for you…it would certainly be better than not studying anything at all waiting for the paper version.

FAR: 82 (Becker) 07/09/2014
AUD: 80 (Becker) 10/01/2014
BEC: 76 (Becker) 11/26/2014
REG: 82 (Becker) 02/16/2015

GA Licensed CPA 8/7/2015

CISA: 564 (PASSED) 6/11/2016 - Certification pending

[lavendersky]

@MydnightDarkfyre yeah, i figure that there's the online ebook. I hate ebooks. Even in college, I need to print out pages of ebook to actually read. But I guess you are right…something is better than nothing right now. Thanks!

Called them again today but all they do is tell me wait. I'll see how longer I need to wait for the freaken book…..

FAR- PASSED
AUD- PASSED
REG- PASSED
BEC-

You got to do what you have to do!

[xmichaelx]

I had some issues with Becker within the past week actually. I was the student assistant and I had the option to get the final review. I picked that over the reimbursement since I am spending the next week studying for Audit. (I took the review course in June).

Anyway, the representative only asked me to fill out the form because I emailed her initially. Also she told me Thursday the order was being processed. I called today and I had not even processed the order. So I won't be getting the book for a few days. It sounds petty, but I was not happy.

FAR - 83. (5/31/16) wiley and ninja mcqs.

BEC - 84 (2/7/16) wiley and ninja mcqs

AUD - (7/10/16)

[sdguy]

Why don't you put a stop payment on your credit card? As a consumer, this is one of your rights to protection in a transaction , if the merchant does not deliver on his end of the deal.

I bet you'll get a call from Becker pretty quick after that, to resolve the issue and satisfy you.

AUD: 83
FAR: 77
REG: 86
BEC: 86

[lavendersky]

@xmichaelx

They actually told me my BEC book was “released for shipment” since last tuesday (which was a week after I requested my book). And now, its another week and they said the same thing when I called today—-“your book has been release for shipment”. I'm so impatient…waiting is a pain. Usually they are much more responsible for shipments. Not sure what's wrong with them these days. The representative I spoke w/ today blame that they updated the IT system/website page or smthg but I don't know how that has to do w/ my shipment? oh wells.

we just got to wait.

FAR- PASSED
AUD- PASSED
REG- PASSED
BEC-

You got to do what you have to do!

[lavendersky]

@sdguy Sadly, I already made full payment in the beginning. Becker lets you ship one book at a time because they update their books so it was more ideal for me to use that option. I usually request one book at a time after each part so I can have the latest material given. BEC is my last part and this is the last book I need

FAR- PASSED
AUD- PASSED
REG- PASSED
BEC-

You got to do what you have to do!

[sdguy]

Hmm. I don't know offhand what the timeline is to dispute a transaction on a CC. But if it's too late, then you just need to talk to a a manager and raise hell, and threaten to stop payment. They won't know, and sometimes it takes fear to make someone do right thing.

AUD: 83
FAR: 77
REG: 86
BEC: 86

[Author]

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