Agreed. Totally unacceptable. I am very impatient at a system that is so rigorous in only one direction. I can't just show up at a testing center without my NTS and tell them my printer is broken, etc. Many (100s? 1000s?) of people jump through unforgiving hoops and then are left to dangle? I did my part.
Nice that I am on hold with my bank today dealing with a bunch of unauthorized activity on my Chase card. Dueling un-pleasantries. And the hotel was out of the dishwater they call coffee too! 😀
Rough world..! Got me coming and going this morning…