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I read somewhere on this forum that this is the protocol.
I am a bit concerned as my boss never answers his calls and uses both a receptionist and voice mail to screen the people he wants to call back. He travels a lot and is very difficult to reach if you don’t have his cell phone and know how to “work his system.”
If this is the case, is there a way to submit the verification form with an alternate phone or some secondary method of contact?
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