Prometric SUCKS!!

  • Creator
    Topic
  • #177280
    rolltide88
    Member

    So I went to the test center on Sunday to do my final exam (Regulation). Since I live in Dubai, I usually go to the same prometric there. This time, I was told the green room was ineffective and that I will not be able to do my exam. They gave me a ticket number and all that crap. I called the prometric main office in Holland and was really shocked by how unproffessional they really are! They said they will call me back but still nothing. It sucks that I don’t even know when is my exam. I am ready to take it but now I don’t even feel like studying anymore.

    Has anyone been through this, and If so what am I supposed to do?

    FAR- 78 (Nov)
    AUD- 90 (Jan)
    BEC- 81 (Feb)
    REG- 89 (May)

Viewing 6 replies - 1 through 6 (of 6 total)
  • Author
    Replies
  • #411693
    Anonymous
    Inactive

    You got few extra days to study, take advantage of it.

    #411694

    Hello rolltide88, I am a Senior Escalations specialist with Prometric.

    I came across your situation here and am keen on finding out more about what happened to you at the test center and over the phone.

    I do believe that a ticket number was provided to you but there was no resolution provided based on the description above. Kindly let me know if I may assist you and get this situation resolved as Prometric strives to provide the best service to our respective candidates.

    I would need a form of contact probably your email address and I will get in touch with you and help you with your situation. I would like to apologize for the negative experienced that you encountered.

    Sincere regards,

    Revein Reveindran @JD

    Global Candidate Care Senior Specialist

    #411695
    jeff
    Keymaster

    The prometric person is welcome to post their email address for the candidate to contact them instead of the candidate posting their contact info.

    Jeff

    Jeff Elliott, CPA (KS) | Another71 | NINJA CPA | NINJA CMA | NINJA CPE

    #411696
    Anonymous
    Inactive

    I thought this thread was going to be about how their website can't find my test appointment half the time.

    #411697

    Hello Jeff,

    I do apologize but I would need to speak to the candidate directly pertaining this matter. Should you require assistance from us, kindly contact us directly at 1-800-853-6769 and this is the contact number to our escalations department to assist you with your situation.

    Again I do apologise that we would not be able to accomodate your request at this point but you may contact us for further assistance

    Sincere regards,

    Revein Reveindran @JD

    Global Candidate Care Senior Specialist

    #411698
    rolltide88
    Member

    Oh man I thought that post was dead. Thanks Revein for your concern. I did call and rescheduled and took the test on monday the 6th. I was very dissapointed but was actually contacted by a prometric agent a couple of days ago and told him everything, I was very grateful for that becuase I hope that this would help future candidates get a better service.

    Thanks again

    FAR- 78 (Nov)
    AUD- 90 (Jan)
    BEC- 81 (Feb)
    REG- 89 (May)

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Prometric SUCKS!!’ is closed to new replies.