[mtlgemini]

I sat for BEC on 5/15/19. I’ve never had any issues with the exam experience until this one. My exam crashed 5 or 6 times. After the 4th, we contacted tech support and found out that the problem was coming from the Excel application. If I had Excel open when I clicked ‘next question’, it would crash. I had to make sure I closed it before moving on to the next question. The timer stopped when it crashed, but it added 30-45 mins to my total time at the testing center. The first time it crashed I was pretty worried because I remember reading some posts on here that their timer didn’t stop running. I think I probably lost about 10-15 minutes overall because after logging back in after a crash, I would work out a problem in Excel and then answer the question. When I came back after the crash, what I had entered into excel for that specific problem was cleared out and I think the question was also cleared out on a couple of the attempts. It messed up my momentum. The first crash happened about an hour in, while I was working on the 2nd testlet. I ended up having to rush and guess on some of the SIMS so that I would have enough time for the written portion. I left myself with the exact amount of time that I needed to finish all 3 writing questions, but I just hope that my SIM scores didn’t suffer too much.

[SGood]

https://nasba.org/cpa-exam-candidate-bulletin/

Reporting Examination Concerns
During your examination session, report equipment/functionality issues or environmental disruptions/
distractions to test center staff without delay.

After completing your examination, if you feel that the circumstances surrounding your test administration
prevented you from performing at a level consistent with your knowledge and skills; or, if you have a question or
concern about the test, you must notify NASBA at candidatecare@nasba.org no later than five (5) days from the
date of your examination to document your concern. Reporting the issue to the testing site staff (TCAs) and/
or leaving a comment in the survey at the end of the examination does not take the place of filing a formal
complaint with Candidate Care at NASBA. Do not wait to receive your scores before notifying NASBA.

[mtlgemini]

Thanks for the reply. I had no idea about the 5 day rule. Today is the 5th day, so I'm hoping that I made the cutoff. In my email, I said that they should consider including this requirement in the post-exam questionnaire. I don't think it's there right now but maybe I just overlooked it. Thanks again for posting this. I'm glad I saw it in time.

[Author]

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